Overview
Our refund and returns policy lasts 14 days from the date you received your purchase. If over 14 days have passed since you received your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require your receipt or proof of purchase details.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted:
- Any item that has had its shrink wrap opened but the product's seal is unbroken.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your debit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@skincarehairspa.ie.
Sale items
Only regular priced items may be refunded. Special offer or sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skincarehairspa.ie. Do not send your item until we advise you to do so, at which point you may dispatch it to our address as detailed below.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should post your product to:
The Skincare & Hair Spa
Unit 3, Cherryside Business Centre,
Castle Street,
Roscommon,
F42 YT91.
We recommend that you use recorded delivery via An Post, but you are free to use whatever service you prefer.
Return shipping fees are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at info@skincarehairspa.ie for questions related to refunds and returns.
