Frequently Asked Questions
You are encouraged to arrive ten minutes prior to your appointment to fully relax and indulge yourself in the both the Skincare Spa and Hair Spa.
This page was last updated on April 21, 2023.
The Skincare & Hair Spa is pleased to offer you a range of highest-quality professional services. We politely request that you carefully read through these terms to ensure you understand the nature of our services and how we provide them. Throughout the site, the terms “we”, “us” and “our” refer to The Skincare & Hair Spa. The Skincare & Hair Spa is pleased to offer its services to you, the client, upon your acceptance of the terms, conditions, policies and notices stated here.
If you do not agree our T&Cs, please do not visit Online Shop or use our services.
Health and Safety
As part of our ongoing efforts to ensure the safety of our clients, staff, and the general public, kindly observe the following guidelines when attending The Skincare & Hair Spa, for your safety, and ours:
- Wash your hands thoroughly in the bathroom provided before your treatment.
- Do not wear disposable gloves as they are not permitted in the salon.
- When sneezing or coughing, please use the tissues provided to cover your mouth and nose.
- You are welcome to wear a facemask, though this is no longer mandatory.
We shall provide you with single-use eco-friendly towels and gowns as required.
Each station, area, and all non-disposable items are thoroughly sanitised at the end of each treatment for the safety of the next client.
Booking Deposits and Refunds
To ensure an effective service, and as our staff and resources must be reserved in advance for your treatments, we require a booking deposit for all appointments. This deposit is paid via EFT when booking via phone, or via EFT or cash at the desk for personal callers. Note that we do not accept bookings online.
The amount of the deposit required is dependent on the service required (usually 50%) and will be detailed at the time of booking.
We understand you may change your mind, so you may cancel your booking at no charge within the first 24 hours, subject to the following:
- It is not possible to reschedule or cancel within the final 48 hours prior to your day spa appointment, or within 24 hours of any other appointment, even if this lies within the 24 hour cancellation window.
- Should you be unable to contact us by phone to cancel within the first 24 hours, you may advise us of your intent by emailing firstname.lastname@example.org. The date and time of the email will be used as confirmation, and you may then call us during opening hours.
- You may choose to reschedule instead of cancelling. Please advise our team member of your intention and we shall do what we can to accommodate you. Note that you cannot reschedule with less than 48 hours to your appointment time.
Failure to attend—or late arrival—to your confirmed appointment will forfeit your deposit.
We are available to discuss any matters relating to your booking on 090 66 26041, or at our customer services desk during opening hours.
Your statutory rights are unaffected.
Using Gift Vouchers
Gift vouchers are only valid for in-store treatments and products. If used for a treatment it must be presented when the treatment is chosen and purchased.
Gift vouchers are non-refundable and valid for five (5) years from the date of purchase.
Please remember: as discussed above, our staff and resources must be reserved in advance for your treatments, therefore a minimum of 24 hours notice (48 hours for day packages) must be offered when cancelling booking(s) paid with a voucher—otherwise the full cost of the appointment must be charged.
Please treat your voucher as cash. Lost or mislaid vouchers cannot be replaced.
While we shall endeavour to assist with specific instructions you might request, we are under no obligation to comply with them and may, at our discretion, modify or ignore such instructions. We accept no liability for being unable to follow your specific instructions.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, or offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or refuse bookings and/or appointments if any information on the website is inaccurate at any time, without prior notice (including after you have placed your booking).
In the event that any aspect of these T&Cs is invalid, void or unenforceable, the remaining provisions shall remain valid and active. Our decision not to exercise or enforce any right or provision of these T&Cs shall not constitute a waiver of such right or provision.
These T&Cs are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time when you cease using our services.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Our T&Cs and all agreements whereby we provide you with services shall be governed by and construed in accordance with the laws of Ireland.
Changes to these Terms and Conditions
You can review the most current version of the T&Cs at any time at this page.
From time to time, changes and/or new features and services may be added to our range. Such changes shall also be subject to these T&Cs.
Our most current version of our T&Cs will always be available on this page. The Skincare & Hair Spa reserves the right to update, change or replace any part of our T&Cs. It is your responsibility to check this page periodically for changes. Your continued use of our services following the posting of any changes is understood to be your acceptance of our changes.
Questions about the Terms of Service should be sent to us at email@example.com.