Spa & Salon
Service Terms & Conditions &
Frequently Asked Questions

Frequently Asked Questions


You are encouraged to arrive ten minutes prior to your appointment to fully relax and indulge yourself in the both the Skincare Spa and Hair Spa.

Spa Etiquette

Treatment Information

Terms and Conditions

Please read these Terms and Conditions (T&Cs) carefully before booking or attending The Skincare & Hair Spa. Each time you book or avail of a service at The Skincare & Hair Spa you agree to be bound by these Terms and Conditions.



This page was last updated on April 21, 2023.

The Skincare & Hair Spa is pleased to offer you a range of highest-quality professional services. We politely request that you carefully read through these terms to ensure you understand the nature of our services and how we provide them. Throughout the site, the terms “we”, “us” and “our” refer to The Skincare & Hair Spa. The Skincare & Hair Spa is pleased to offer its services to you, the client, upon your acceptance of the terms, conditions, policies and notices stated here.

If you do not agree our T&Cs, please do not visit Online Shop or use our services.

Health and Safety

As part of our ongoing efforts to ensure the safety of our clients, staff, and the general public, kindly observe the following guidelines when attending The Skincare & Hair Spa, for your safety, and ours:

    • Wash your hands thoroughly in the bathroom provided before your treatment.
    • Do not wear disposable gloves as they are not permitted in the salon.
    • When sneezing or coughing, please use the tissues provided to cover your mouth and nose.
    • You are welcome to wear a facemask, though this is no longer mandatory.

We shall provide you with single-use eco-friendly towels and gowns as required.

Each station, area, and all non-disposable items are thoroughly sanitised at the end of each treatment for the safety of the next client.

Booking Deposits and Refunds

To ensure an effective service, and as our staff and resources must be reserved in advance for your treatments, we require a booking deposit for all appointments. This deposit is paid via EFT (Electronic Fund Transfer) when booking via phone, or via EFT or cash at the desk for personal callers. Note that we do not accept bookings online.

The amount of the deposit required is dependent on the service required (usually 50%) and will be detailed at the time of booking.

We understand you may change your mind, so you may cancel your booking at no charge within the first 24 hours, subject to the following:

    • It is not possible to reschedule or cancel within the final 48 hours prior to your day spa appointment, or within 24 hours of any other appointment, even if this lies within the 24 hour cancellation window.
    • Should you be unable to contact us by phone to cancel within the first 24 hours, you may advise us of your intent by emailing The date and time of the email will be used as confirmation, and you may then call us during opening hours.
    • You may choose to reschedule instead of cancelling. Please advise our team member of your intention and we shall do what we can to accommodate you. Note that you cannot reschedule with less than 48 hours to your appointment time.

Failure to attend—or late arrival—to your confirmed appointment will forfeit your deposit.

We are available to discuss any matters relating to your booking on 090 66 26041, or at our customer services desk during opening hours.

Your statutory rights are unaffected.

Using Gift Vouchers

Gift vouchers are only valid for in-store treatments and products. If used for a treatment it must be presented when the treatment is chosen and purchased.

Gift vouchers are non-refundable and valid for five (5) years from the date of purchase.

Please remember: as discussed above, our staff and resources must be reserved in advance for your treatments, therefore a minimum of 24 hours notice (48 hours for day packages) must be offered when cancelling booking(s) paid with a voucher—otherwise the full cost of the appointment must be charged.

Please treat your voucher as cash. Lost or mislaid vouchers cannot be replaced.

Client Instructions

While we shall endeavour to assist with specific instructions you might request, we are under no obligation to comply with them and may, at our discretion, modify or ignore such instructions. We accept no liability for being unable to follow your specific instructions.

Tips & Gratuities Notice

All tips are entirely at the discretion of you, the client, and 100% of all gratuities go directly to the team members that have served you.

If using a debit card, please request cashback when paying your bill, to allow you to gift your gratuity directly to the team member as you see fit.

Please be aware that cashback is not available when using credit cards.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy, which is available to read on our Privacy Policy page.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, or offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or refuse bookings and/or appointments if any information on the website is inaccurate at any time, without prior notice (including after you have placed your booking).

Changes to these Terms and Conditions

You can review the most current version of the T&Cs at any time at this page.

From time to time, changes and/or new features and services may be added to our range. Such changes shall also be subject to these T&Cs.

Our most current version of our T&Cs will always be available on this page. The Skincare & Hair Spa reserves the right to update, change or replace any part of our T&Cs. It is your responsibility to check this page periodically for changes. Your continued use of our services following the posting of any changes is understood to be your acceptance of our changes.

Questions about the Terms of Service should be sent to us at